Refund Policy
Last updated: October 15, 2026
ClipDesk is free to use, so you can try it before you pay. Pro licences are digital products delivered by email and on screen right after payment.
Refunds
- Pro Lifetime: full refund if you ask within 7 days of purchase.
- Pro 30-day pass: full refund if you ask within 7 days of purchase. Passes are one-time payments and do not renew automatically, so there is nothing to cancel.
- Technical problems: if ClipDesk does not work on your device and we cannot fix it, we will refund you at any time within 30 days of purchase.
- Duplicate or failed payments: if you were charged twice, or charged without receiving a key, we will refund the extra or missing amount in full.
How to request a refund
Email support@infynetic.com from the address you purchased with. Include your licence key or order ID. We reply within 2 business days.
What happens next
Approved refunds are returned to the original payment method through Cashfree. They typically reach you in 5-7 business days, depending on your bank. When a refund is issued, the licence key is revoked and the app returns to the Free plan on its next check.
Not covered
Refunds are not available for licences revoked for abuse, such as key sharing beyond the device limit, or for requests made after the periods above.